This is my first Yelp review, and I was motivated to write this because John, the shop manager, really went out of his way to make my experience here great. Originally this was going to be a one or two star review. This was my first time going here, and I thought I'd try this shop based on its proximity to USC and the other positive Yelp reviews. I call up the shop at 2:30pm on a Thursday and ask if they have time to change my oil that day, they say yes, and I bring my car in around 3. I speak with John and he assures me that it'll take 45 minutes or less to get the job done. Well, 45 minutes go by, and my car is still in the same parking spot. After an hour of waiting, and my car not moving, I have to be somewhere else, and decide just to get my keys and leave. At this point, I was annoyed and didn't want to come back. I wouldn't have recommended University Tire to anyone. This is where John makes a difference. About 15 minutes after I leave, he calls me (I filled out an informational form when I got there) and apologizes for the wait. He offers me a discount and promises to do the job quickly if I come back the next day in the morning. I was pleasantly surprised that he called me back. I can't remember the last time something like this happened (manager actually caring about the customer and going out of his way to make it right), so I take him up on the offer and come back the next day. The next day the service was quick and reasonably priced, and John was very friendly. They actually noticed a nail in my tire and were able to fix that right on the spot as well. I only give them 4 out of 5 stars because of the first day, but I definitely recommend University Tire, and John the manager! Just make sure you go in the morning if you want to be in and out of there quickly!!