The good: Brought my vehicle in after getting rear ended and was greeted immediately by one of the staff members. Everyone I spoke to is very nice and willing to help when asking for updates, asking questions etc. The professionalism is there, giving you a sense of security in the work. It took just over a month to complete the repair, and it was impeccable. Definitely worth the wait. Very impressed with the attention to detail, and quality. They even cleaned and waxed the whole vehicle. It looked off the lot. I had previous damages to the vehicle and they were able to get more than I thought possible fixed from a previous claim. John, the owner, is great and happy to explain the process and what's happening. No condescending or dismissive behavior whatsoever. The bad: Some of the updates I received via email were a bit poorly written and had to call in to get further details. I wasn't given a clear idea of the timeline but with the steller results I can forgive that. The ugly: Nothing. In a nutshell, love this place. They are reputable, great to work with, and have the quality to back it up: highly recommended.